Customer Support

Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each page. A pop-up window will show up. It comprises exhaustive information about all the operations that you can carry out on that particular page. Each pop-up window opens on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a vast selection of video tutorials describing how to work with our web hosting Control Panel. They're intended for those of you who want to see how things are being done rather than only reading articles. In this way, everyone can quickly become familiar with our hosting Control Panel by simply watching our step-by-step educational video clips.

F.A.Q.

If you can't find the solution you need, have a glimpse at our extensive Frequently Asked Questions section, which covers questions asked by real clients and offers practical solutions. We periodically "revamp" our FAQ database with new entries in an attempt to encompass all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't find the solution you need in the Frequently Asked Questions section either, you can get in touch with our excellent team of support engineers available 24x7 and ready to assist you with any question. Each support ticket you send will be answered within 1 hour (the average response time being just twenty mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 323009

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com